Sukidayo Co., Ltd. (hereinafter referred to as “the Company”) recognizes the importance of protecting users’ personal information. We comply with the Act on the Protection of Personal Information (Act No. 57 of 2003, including subsequent amendments) (hereinafter referred to as the “Personal Information Protection Act”) and other relevant laws and regulations. We strive to handle and protect users’ personal information appropriately in accordance with this Privacy Policy (hereinafter referred to as “this Privacy Policy”).

Definition of Personal Information

In this Privacy Policy, “personal information” means personal information as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information (Act No. 57 of 2003; hereinafter referred to as the “Personal Information Protection Act”).

Purpose of Use of Personal Information

The Company uses users’ personal information for the following purposes.

1. To provide the communication support service “Riamo” for partners and any related services (hereinafter referred to as “the Service”)
2. To process payments, billing, management, and refunds for paid services
3. Detection and prevention of fraudulent use (unauthorized payments) related to billing
4. To send notifications or communications regarding the commencement, termination, or other operational matters of the Service
5. To conduct surveys and other questionnaires related to the Service
6. To provide the Service and related maintenance and support
7. To follow up on the status after using the Service
8. Notifications, sales activities, and marketing activities via email or other methods concerning this service and other services provided by our company and other companies
9. Conducting surveys, analyses, and other activities aimed at improving the quality of the Service and enhancing its content
10. Responding to inquiries and other communications directed to our company
11. Handling of violations of the terms and conditions related to the use of this service
12. Notification of changes to this Privacy Policy and other important announcements
13. Implementation of recommendations (automated processing) to optimize questions and displayed content based on user usage history and responses
14. To create statistical data processed into a form that cannot identify individuals in connection with this service
15. Other uses necessary for providing this service

Proper Acquisition of Personal Information

We collect the following information from users. We acquire personal information properly, not through deception or other improper means.

1. Information entered or provided by users through this service (name, living situation, etc.)
2. Information registered by users on our website or in applications provided by us
3. Information regarding various inquiries made to us
4. Purchase status information provided by external platforms (Apple Inc. or Google LLC) (e.g., purchase status, plan type, renewal status, transaction identifier, etc.)
5. Browsing history and app activity history linked to identifiers such as cookies
6. Any other information provided to us by users

Handling of Payment-Related Information

1. Payments for paid services provided through this service are processed via the in-app purchase functionality provided by Apple Inc. or Google LLC. We do not directly obtain or store credit card numbers, bank account information, or other payment-related information.
2. Cancellation of paid services and refund procedures shall be conducted in accordance with the methods specified by Apple Inc. or Google LLC. The Company shall not be obligated to directly handle refunds or claims processed based on the regulations of said platforms.

Payment and External Transmission of Information

We may use payment management services such as RevenueCat, Inc. to provide and manage paid services within this Service. User identifiers, purchase information, and other data may be transmitted to such external services to the extent necessary for managing subscription status.

Automatic Analysis and Optimization of Information

To enhance the user experience, the Company may perform automated processing (recommendations) to optimize question content and displayed information based on user usage history, responses, and other data. This processing does not produce legal effects or similarly significant effects on any specific individual.

Conducting Interviews

We may conduct interviews for the purpose of improving this Service. Interviews will be recorded (video and/or audio) with the participant’s consent. The collected audio and video data will be used solely for analytical purposes. We will not provide such data to any third party in a form that identifies individuals.

Changes to the Purpose of Use of Personal Information

The Company may change the purpose of use of personal information specified in the preceding article within a scope reasonably deemed to have a substantial connection to the original purpose of use. In the event of such a change, the Company will notify or publicly announce it to users by a method separately determined by the Company.

Restrictions on Use of Personal Information

Except as permitted by the Personal Information Protection Act or other laws and regulations, the Company shall not handle personal information beyond the scope necessary to achieve the purposes of use set forth in Article 2 without the user’s consent. However, this shall not apply in the following cases:

1. When required by law
2. When necessary to protect human life, body, or property, and obtaining the user’s consent is difficult
3. When particularly necessary for improving public health or promoting the sound development of children, and obtaining the user’s consent is difficult
4. When cooperation is necessary for a national agency, local government, or their entrusted party to perform duties prescribed by law, and obtaining the user’s consent may hinder the performance of such duties

Security Management of Personal Information

The Company shall exercise necessary and appropriate supervision over its employees to ensure the safe management of personal information against risks such as loss, destruction, falsification, and leakage. Furthermore, when entrusting all or part of the handling of personal information to a contractor, the Company shall exercise necessary and appropriate supervision to ensure the safe management of personal information by the contractor.

① Establishment of the Personal Information Protection Policy

To ensure the proper handling of personal information, we have established this policy (Personal Information Protection Policy) covering matters such as “Compliance with Relevant Laws, Regulations, and Guidelines” and “Contact Points for Inquiries and Complaints.”

② Establishment of Rules for Handling Personal Information

We have established fundamental procedures for the acquisition, use, storage, and other handling of personal information.

③ Organizational Security Management Measures

The responsible officer verifies that personal information is handled in accordance with the established procedures. Where employees are involved, a reporting and communication system from employees to the responsible officer is established.

④ Personnel Security Measures

We conduct regular training for employees on important considerations regarding the handling of personal information.

Matters concerning the confidentiality of personal information are included in the company’s work rules.

⑤ Physical Security Measures

Measures are implemented to prevent unauthorized employees and individuals other than the data subject from easily accessing personal information.

Measures are taken to prevent theft or loss of equipment, electronic media, and documents handling personal information. When transporting such equipment or media, including within the workplace, measures are implemented to prevent personal information from being easily identified.

⑥ Technical Security Measures

We clearly define the equipment authorized to handle personal information and the employees authorized to use such equipment, preventing unauthorized access to personal information. We have implemented mechanisms to protect information systems handling personal information from unauthorized external access or malicious software.

⑦ Understanding the External Environment (Outsourcing of Personal Information Handling Overseas)

As a general rule, our company operates this service with offices located within Japan. Personal information managed directly by our company is, in principle, managed within Japan.

However, when outsourcing payment management, analysis, or other operations to external providers for service delivery, user identifiers, purchase information, and other data may be stored on servers managed by providers located outside Japan, to the extent necessary for performing such outsourced operations.

In such cases, we will confirm that the external provider has implemented appropriate security measures and will take necessary and appropriate measures based on relevant laws and regulations.

Provision to Third Parties

The Company will not provide personal information to third parties (including those located outside Japan) without the user’s prior consent, except in cases where disclosure is permitted under the Personal Information Protection Act or other laws and regulations. However, the following cases do not constitute provision to third parties (including those located outside Japan) as defined above:

1. When the user has given consent
2. When entrusting all or part of the handling of personal information to a third party within the scope necessary to achieve the purposes of use set forth in Article 2
3. When a business succession, including the user’s personal information, occurs due to a merger, company split, business transfer, or other reasons
4. When jointly using personal information in accordance with the provisions of Article 8
5. When necessary to protect human life, body, or property, and obtaining the user’s consent is difficult
6. When it is particularly necessary for the improvement of public health or the promotion of the sound development of children, and it is difficult to obtain the consent of the user
7. When cooperation is necessary for a national agency, local government, or their entrusted party to perform duties prescribed by laws and regulations, and obtaining the user’s consent may hinder the performance of such duties
8. Other cases permitted by the Personal Information Protection Act or other laws and regulations

Shared Use

To provide this Service to users, the Company may jointly use users’ personal information with its partner companies related to this Service, within the scope necessary to achieve the purposes of use set forth in Article 2. In such cases, the Company shall publicly disclose in advance the name of the partner company, the purpose of joint use, the items of information to be jointly used, and the person responsible for managing the jointly used information.

Creation and Use of Statistical Data

The Company may create statistical data based on personal information obtained from users, provided that measures are taken to ensure that specific individuals cannot be identified and that the original personal information cannot be restored. The Company shall appropriately use and provide such statistical data to third parties in accordance with the Personal Information Protection Act.

Entrustment of Personal Information Handling

The Company may outsource all or part of the handling of personal information obtained from users to third parties. In such cases, the Company shall select contractors deemed capable of handling personal information appropriately, shall conclude confidentiality agreements or similar contracts with such contractors in advance that are consistent with this Privacy Policy, and shall exercise necessary and appropriate supervision to ensure the proper management of personal information by such contractors.

Disclosure of Personal Information

When a user requests disclosure of their personal information in accordance with the provisions of the Personal Information Protection Act, the Company will disclose the information to the user without delay after confirming that the request is from the user themselves (if the personal information does not exist, the Company will notify the user accordingly). However, this does not apply if the Company is not obligated to disclose the information under the Personal Information Protection Act or other laws and regulations. Please note that a handling fee (¥1,000 per request, excluding tax) applies for personal information disclosure requests.

Correction of Personal Information

If a user requests correction, addition, or deletion (hereinafter collectively referred to as “correction”) of their personal information based on the Personal Information Protection Act, on the grounds that the information is not true, upon confirming that the request originates from the user themselves (including verification of proper representation if submitted by an agent), we will promptly conduct necessary investigations within the scope required to achieve the purposes of use specified in Article 2. Based on the results, we will correct the content of the personal information and notify the user accordingly (if we decide not to make corrections, we will notify the user of this decision).

However, this shall not apply if we are not obligated to make corrections, etc. under the Personal Information Protection Act or other laws and regulations; if requests for corrections, etc. of the same or similar content are repeatedly made without justifiable reason; or if making the corrections, etc. would require excessive technical effort.

Suspension of Use of Personal Information

If a user requests the suspension or deletion of use (hereinafter referred to as “Suspension of Use, etc.”) of their personal information based on the provisions of the Personal Information Protection Act, on the grounds that their personal information is being handled beyond the scope of the previously announced purpose of use, or that it was obtained by fraudulent or other unlawful means, or if a user requests the suspension of provision (hereinafter referred to as “Suspension of Provision”) based on the provisions of the Personal Information Protection Act, on the grounds that their personal information is being provided to a third party without their consent, and it is determined that the request is justified, the Company shall, after confirming that the request is from the user themselves (including confirmation of proper representation if the request is made by an agent), promptly suspend the use of the personal information or suspend its provision, and notify the user accordingly.

However, this shall not apply if: Our company is not obligated to suspend use or provision under the Personal Information Protection Act or other laws and regulations; Requests for suspension of use or provision of the same or similar content are repeatedly made without justifiable reason; or Excessive technical work is required to carry out the suspension of use or provision.

Account Deletion and Information Erasure

Users may delete their account at any time using the method specified by the Company. When an account is deleted, the personal information related to that user (profile information, posted content, message history, and other information provided within the app related to that user) will be completely deleted in a manner that cannot be restored. However, for the sole purpose of recording and proving that the deletion operation was performed appropriately, the Company will retain log information such as the deletion date and time and user identifier for 60 days from the date of deletion completion. Information beyond this retention period will be promptly erased by our company.

Use of Cookies and Other Technologies

Our services may use cookies and similar technologies. These technologies help us understand how our services are used and contribute to service improvement.

Users who wish to disable cookies can do so by changing their web browser settings.

However, disabling cookies may prevent you from using some features of our services.

Transmission of User Information to External Parties

We use cookies and similar technologies to collect information about users (user information) and transmit it to external service providers.

Please see below for the names of external providers, the information transmitted to them, and the purposes for which the transmitted information is used.

Regarding the Installation of Information Collection Modules, etc.

Inquiries

For inquiries regarding the handling of personal information, please contact us via the contact information provided in the “Specified Commercial Transactions Act Disclosure” or through the in-app inquiry form.

[Contact for Complaints and Consultations Regarding Personal Information]

Company Name: Sukidayo Co., Ltd.

Address: 171-0014 Business Park Ikebukuro 2F, 3-34-7 Ikebukuro, Toshima-ku, Tokyo

Personal Information Protection Manager: Yuka Soma

Continuous Improvement

We will periodically review the operational status of our personal information handling practices and strive for continuous improvement. We may revise this Privacy Policy as necessary. In the event of any changes, the revised Privacy Policy will be posted on the website of this service.

However, if the change requires the user’s consent under applicable laws, we will obtain the user’s consent through our designated method.