FAQ
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📖 Contents

🐾 Getting Started

How do I get started?

Here’s how to get started:

For the person sending the invite:

  1. Sign in and tap “Start fresh”
  2. Enter your profile and choose your animal
  3. Answer the first question
  4. Invite your partner
  5. After the tutorial, questions will be delivered to both of you at a set time 💌

For the person who received the invite:

  1. Tap “Start with Invitation Code” and enter the code
  2. Enter your profile and choose your animal
  3. Answer the first question
  4. After the tutorial, questions will be delivered to both of you at a set time 💌

Can I change my name, gender, or animal’s name later?

Yes — all can be changed from “My page” at the bottom of the home screen → gear icon (top right) → “Basic settings” in the Settings section of the Menu. Note: the animal type and color cannot be changed.

I’m not receiving notifications. How do I fix this?

Notifications may not be enabled. Please go to your device settings and turn on app notifications for Riamo.

I’m not receiving questions. What should I do?

Your partner may not have answered yet. The next question is sent at the scheduled delivery time once both of you have answered. Please check whether both of you have submitted your answers.

📝 Q&A, Couple Quizzes & Answers

How do I see the results?

Results are shown once both of you have answered. If you answer first, your partner’s answer will be hidden until they respond.

I answered by mistake. Can I redo it?

Q&A answers can be edited later. Couple Quiz answers can be edited as long as your partner hasn’t answered yet. Once you’ve both answered, they can no longer be changed, so you can use the comment feature or talk it over in person.

※ Editing Couple Quiz answers is available in the latest version of the app.

Will my partner be notified when I comment on an answer?

Yes, they’ll receive a push notification. A red badge will also appear inside the app.

My partner received the latest question but I didn’t. What should I do?

We’ve confirmed cases where only one partner receives the next question despite both having answered. This may be a bug — please contact us via Menu → Contact Us.

My past answers and results disappeared. What should I do?

This can happen temporarily due to network congestion. Try reopening the app after some time. If the issue persists after a day, please contact us.

📷 Album (Monthly Memories)

When can I start adding this month’s memory?

You can upload memories for the current month starting from the 1st of each month. Go to “Album” at the bottom of the home screen and tap the + button on “Memories from [month]” to add them. If you haven’t added one yet, a reminder will also appear on the home screen from the 25th at 12:00 until the 3rd of the following month at 23:59.

Can I edit a memory I already added?

You can edit the photos and “Leave a little note.” Go to “Album” at the bottom of the home screen → select the memory, and tap the edit icon (pencil) in the top right. Comments cannot be edited.

Photos you added yourself can also be deleted by long-pressing the photo and selecting “Delete this photo” from the menu. Photos added by your partner cannot be deleted.

🛠 Settings & Features

Can I change the question delivery time?

Either partner can change this. It can be set in 1-hour increments and applies to both partners. Go to “My page” at the bottom of the home screen → gear icon (top right) → “Basic settings” in the Settings section of the Menu → “Question delivery time” under “Couple Settings”.

A new question arrives at the set delivery time once both of you have answered.

How do I log out?

Go to “My page” at the bottom of the home screen → gear icon (top right) → “Log out” in the Other section of the Menu. After the confirmation screen, the app will return to the startup screen.

How do I transfer my data to a new device?

You can transfer your data by logging in with the same account you used on your previous device. If you log in with a different account, it will be treated as a new account, and your previous data will not be carried over.

Reference: If I change my device during the subscription period, will the subscription carry over?

I signed in after a device change but it’s starting from scratch. Why?

If you sign in with a different account from the one you were using before, the tutorial will start as if you are a new user.

If you sign in with the same account you used previously, the Riamo home screen should appear immediately after signing in. If the home screen does not appear, you may be signed in with a different account. Please try signing in with another account.

If you accidentally started with a new account, please log out or delete the account from the three-dot menu (…) in the upper-right corner of the tutorial screen, confirm which account you should be using, and then sign in again.

Can I change my cohabitation status?

Yes, you can change it by following the steps below.

“My page” at the bottom of the home screen → gear icon (top right) → “Basic settings” in the Settings section of the Menu → “Living arrangement” under “Couple Settings”

From the next scheduled delivery time after the change, you will receive questions matching your new cohabitation status.

Can I set a future date for an anniversary?

Sorry, future dates are not supported at this time.

📅 Anniversaries

Some anniversaries can’t be deleted or renamed. Why?

The following four anniversaries are created automatically as default entries and cannot be deleted or renamed: Dating anniversary, your birthday, your partner’s birthday, and “The day we started Riamo.”

I want to change the order of my anniversaries.

Anniversaries are automatically sorted by the nearest upcoming date and cannot be reordered manually.

💌 Message Cards

Can I edit or delete a message card that has already been sent?

Sent message cards cannot be edited or deleted. Scheduled cards can be edited or deleted before they are delivered (including changing the cover photo).

My partner and I live far apart. What time zone is used for the message card delivery time?

The scheduled delivery time is based on the recipient’s time zone. For example, if you set it to 8:00, the card will arrive at 8:00 in your partner’s local time.

🚪 Account Deletion & Unpairing

How do I delete my account?

In Riamo, you can delete your account directly from within the app:

“My page” at the bottom of the home screen → gear icon (top right) → “Manage Account” in the Support section of the Menu → “Delete Account”

Please note that once your account is deleted, all of your answer data will also be deleted and cannot be restored. Also, subscriptions are not automatically canceled. Please complete the cancellation process separately.

Related: How do I cancel my subscription?

How do I unpair from my partner?

Riamo is designed to be used as a paired service, so we do not provide an option to “unpair” accounts. Instead, we guide users to delete their account.

Related:

What happens if my partner deletes their account?

Riamo is designed for use in pairs. After your partner deletes their account, you cannot use the service alone.

When your partner deletes their account, a notification will appear on your screen informing you and requesting your approval to delete your own account.

For example, in the case of a couple A and B:

💳 Subscription

What features are included in the subscription?

The following features are included:

Riamo is currently available as a beta version, and we are continuing to review subscription features based on user feedback as we work toward the official release. If there are any features you would like to see, please feel free to share your feedback through the in-app Idea Box.

Do both partners need a subscription?

No — if either one subscribes, both can enjoy premium features.

Where can I check my current plan and next renewal date?

Go to “My page” at the bottom of the home screen and tap “View plan” on the Riamo Plus banner to check your plan, price, next renewal date, and more. If your partner is the one subscribed, the next renewal date will not be shown.

How do I cancel my subscription?

Cancellation must be done through Google Play or the App Store, not within the Riamo app. For details, please check below.

Will premium features stop immediately after cancelling?

No — even if you cancel mid-term, you can continue using premium features until the next renewal date. Example: For a subscription valid until 7/31, canceling on 7/29 allows use until the 31st.

Will I lose access to paid features I used (like Couple Quiz answers or added Wishlist categories) after canceling?

Couple Quizzes you’ve already unlocked will remain accessible after cancellation, and any tickets you still hold will not expire when you cancel. However, categories added to Our Wishlist during your subscription can no longer be used to filter your list after cancellation. The Wishlist items in those categories will not be deleted and can still be viewed under “All.”

If I change my device during the subscription period, will the subscription carry over?

Subscription information is linked to the App Store/Google Play account used at purchase, not your Riamo login account. After changing devices, log in to the App Store / Google Play with the same account used for purchase, then try selecting [Restore Purchase] on the subscription purchase screen.

※ Subscriptions cannot be transferred between different operating systems (Android → iOS / iOS → Android). In that case, please cancel the subscription in the store where you originally purchased it, then purchase it again from the store for your new OS.

I’m subscribed but premium features aren’t working. Why?

Subscription information is linked to the App Store/Google Play account used at purchase, not your Riamo login account. Please verify that the store account is the one subscribed to the service. If you are using the account that subscribed but still cannot access paid features, please contact support via My page → gear icon (top right) → [Contact Us] in the Support section of the Menu.

🎟 Referral Codes

Where can I enter a Referral Code?

You can enter it on the “Do you have a Referral Code?” screen when you first start the app. If you skipped it, you can still enter it later from “Enter Referral Code” in the Menu within 30 days of pairing.

I entered a Referral Code but didn’t get a ticket.

Please check the following:

Can we get tickets every time we refer a friend?

The referring couple can receive tickets for up to 5 referrals per month. The referred friend couple always receives a ticket.

Where can we find our own Referral Code?

You can find it from “Refer a friend” in the Menu. You can also copy the referral message or code and share it with friends from there.

🏠 Room, Shop & Riamo Points

How do I earn Riamo Points?

You earn Riamo Points by doing the following:

Riamo Points are shared by the two of you. While subscribed to Riamo Plus, you earn double the points (mission rewards excluded).

How do I get more furniture and items?

You can use the Riamo Points you’ve saved to buy any furniture, wallpaper, or flooring you like from the shop. Open the shop from the shop icon at the bottom right of the home screen. You may also receive furniture as a gift from Beginner Missions.

Can I buy more than one of the same furniture?

Furniture without color variations (such as garlands and houseplants) can be bought more than once. Furniture with color variations can be bought only once.

Does redecorating also change my partner’s room?

Yes, your room is shared by the two of you. When either of you saves a new layout, it will be reflected in your partner’s room as well. If you both redecorate at the same time, whichever layout is saved last will be applied.

I placed furniture for two, but only one pet gets on it.

If furniture for two, such as the Double Bed or a Loveseat, is placed right at the left or right edge of the room, two pets riding on it would stick out of the screen. In that case, only one pet gets on and sits in the middle of the furniture. If you’d like both pets to get on, try moving the furniture a little toward the center of the room when you redecorate.

Whether the pets get on furniture, and which piece they choose, changes each time you launch the app. If there are several pieces of furniture they can get on, they pick only one, so the two pets won’t always be on it together.

Can I cancel or return furniture I bought?

Canceling, returning, or reselling purchases is not currently available. Please note that even if you accidentally buy extra copies of furniture that can be bought more than once, the purchase cannot be canceled.

Will the furniture I requested be added?

We’ll use your requests as a reference when creating new furniture. Please note that we can’t reply to each request individually or promise that a requested item will be added.

❓ Other

What if a question feels too hard or I’m just not in the mood?

No worries — you don’t have to answer. A casual “let’s try again tomorrow” is totally fine! Go at your own pace.

I saw an unpleasant ad. Can you do something about it?

We sincerely apologize for any discomfort caused. We have blocking settings in place to prevent ads from inappropriate categories. However, when the advertised app itself is distributed as a security tool or AI tool, for example, we may not always be able to detect in advance if the ad content uses alarming or misleading language. If you encounter a malicious ad, please take a screenshot and contact us through the inquiry form.

Please note that ads and in-app purchases help us maintain stable operations and continue developing new features. We appreciate your understanding.

📮 Still need help?

Feel free to reach out via Menu → Contact Us.